Frequently Asked Questions

About Us

Lab Grown Diamond is a diamond manufacturing company which deals in the manufacturing and selling of lab-grown diamonds/jewelry.

We don’t play tricks with our prices – they’re low because we do direct manufacturing (including partnering with other manufacturers) and have a small, efficient team. You won’t miss out on anything except the high prices! 😉💎

Lab Grown Diamond has an office located in New York City. You would find our office on fifth avenue, remember to book an appointment with us in advance, and we will be more than happy to meet you.

At Lab Grown Diamond, we primarily operate online, allowing us to reduce operational costs and focus our attention on manufacturing high-quality diamonds for you. By concentrating on our service, we can offer our products at a much lower price than local or other online jewelry stores.

We offer FREE SHIPPING on orders above $500, and a 30 days return policy.

Insurance & Care

NO, we do not provide cleaning services or external care for the jewelry sold on our website, the reason behind this is that we already offer the lowest price possible on our product. We do not include any middleman cost or extra margin on our product. Including any other cost like cleaning would not be financially feasible for our business.

PS: Over time, it becomes necessary to tighten the prongs on all rings and occasionally even replace them to prevent diamonds from becoming Lab or falling out. It is strongly recommended that all jewelry owners have their settings examined by a professional at least once every 9-12 months.

Our warranty covers any issues with your product as soon as you receive it. It also includes fixing Lab prongs, polishing, and rhodium plating within a 30 days of purchase. We guarantee our products are defect-free, but if you find any issues, please contact us.

If you have a different problem not covered by the warranty, contact us. We’ll inspect your product and let you know the cost for our services.

Although we provide an insurance appraisal that you can use to obtain coverage, we do not directly provide jewelry insurance.

However, we have partnered with Jewelers Mutual (JM) Insurance Company to offer you the option of insuring your jewelry through their personal jewelry insurance* plans. Insuring your jewelry with Jewelers Mutual® Jewelry Insurance is quick and easy, providing both emotional and financial security. (Check here)

(*Insurance is available in all U.S. states and Canada, except the province of Quebec. Lab Grown Diamond is not a licensed agent of Jewelers Mutual Insurance Company and does not sell or endorse insurance products.)

Orders & Ring Sizes

We provide a money back guarantee. Once you receive the product, feel free to try it on and see how it looks. We at Lab Grown Diamonds, have full faith in our products and believe that you will absolutely love them after you receive them. In case you are not satisfied with the product you can avail the money back guarantee and return our product within 30-days.

Yes absolutely, you can ask for your desired design and get in touch with us through our website. We will be more than happy to design a customized engagement ring for you.

If you find a diamond you love, we urge you to purchase it and share your order number. This will allow us to reserve the diamond while we process your CAD & 3D custom setting request, which can take up to 2 days. Due to high demand, diamonds can sell out quickly, so acting promptly ensures you secure your choice.

Our Diamond & Jewelry

We proudly manufacture all our jewelry, and Our Lab diamonds come straight from our factory through direct manufacturing, including partnerships with other manufacturers.

We are a group of direct manufacturers, there are no middlemen between us, so that we can offer you the best prices. We are confident that no diamond or jewelry retailer can compete with our quality and low prices.

We offers the highest quality products at the lowest prices guaranteed. Shop with confidence knowing that if you happen to find an item of identical size and quality at a lower price, You just need to share the reference URL and we will beat the price.

Yes, lab grown diamonds are eco-friendly and conflict free. This diamond is made in lab, The reason being that these diamonds do not cause the same destruction and pollution & conflicts as that caused by extracting natural diamonds.

Lab Created Diamonds

Lab-created diamonds and earth-created diamonds offer identical optical and chemical composition. The sparkle is the same.

Yes – lab-created diamond will be accompanied by an independent laboratory (GIA/IGI/GCAL) report detailing its “4 Cs” – cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an independent laboratory.

PS: GIA graded lab grown diamonds have a digital copy of the grading report accessible on their report website.

As of April 9, 2023, GIA has resumed issuing printed Diamond Dossier certificates for all newly graded diamonds—returning to the format used prior to January 2023.

If your diamond previously received a digital-only certificate, you can request a printed version at no additional cost from GIA. Digital certificates remain available for those who prefer them.

Please note GIA, IGI and GCAL does not provide cut ratings for fancy cut stones, i.e any shape outside of round. That’s why some of the fancy shapes does not have the cut grade listed on the website.

Kindly take into consideration that the data for numerous diamonds is sourced from different manufacturers, which can occasionally result in listing issues. We strongly advise you to conduct a comprehensive review by carefully examining the certificate before confirming your order. Should you encounter any problems either after placing the order or upon delivery, please be aware that you have a 30-day window to initiate returns. Beyond this period, we regret to inform you that we will not be able to assume responsibility for any concerns or discrepancies related to your purchase.

Payments

We accept all major credit cards (Visa, MasterCard, American Express, and Discover), Stripe, Affirm, Wire transfer, Klarna, Splitit, AfterPay as well as Crypto.

Many customers purchasing items valued over $1,000 prefer paying by wire/wise transfer. Wire transfer/Crypto orders receive a 2% discount from our listed price. Customers paying by wire will receive wiring instructions once they have placed the order. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.

If you have any questions, Please contact us for or call/WhatsApp us at +1 646-288-0810

PS: If we didn’t received the order payment within 2 working business days, the order will be cancelled due to non-payment & we are not responsible for the same.

Yes. Bank wire/wise.com customers receive a 2% discount off their entire order. Please request coupon code from our support.

PS: Please email the wire receipt to support@labgrown.com. Kindly note that we will begin processing your order only after receiving the full payment.

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